Report 360 Account Deletion

1. Who Can Request Deletion

Deletion requests may be raised by:

• The registered user who wants their user account removed.
• A workspace or tenant administrator who has authority to request company data deletion.
• An authorised business representative for the customer account.

For business workspaces, we may require confirmation from the workspace owner, tenant administrator, billing contact, or another authorised representative before deleting company-level data.

2. How To Request Account Deletion

1. Email support@propip.net from your registered Report 360 email address.
2. Include your workspace name, company name, GSTIN/PAN/TRN if applicable, and the deletion scope you want.
3. Tell us whether you want to delete only your user login, a specific company data set, or the full workspace.
4. We will verify your identity and authority before processing the request.

You can also remove company data from the dashboard where the data deletion option is available, subject to your role and subscription status.

3. What Can Be Deleted

Depending on your role and the request, deletion may cover:

• User login profile, preferences, and access permissions.
• Synced Tally or ERP company data.
• Uploaded files and imported reporting data.
• Dashboard configuration and report metadata.
• Connector records that are no longer needed for the service.

Deleting company data will affect dashboards, reports, reconciliation views, AI context, exports, and historical analytics for that company.

4. Data We May Retain

Some records may be retained where required for legal, tax, accounting, billing, security, fraud prevention, dispute resolution, audit, contractual, backup, or legitimate business purposes.

Examples include invoices, payment records, tax records, subscription history, security logs, abuse-prevention logs, deletion request records, and backups retained for a limited period.

5. Processing Time

We aim to acknowledge deletion requests within a reasonable time after receiving the request. Completion time depends on the deletion scope, verification, active subscriptions, technical feasibility, backup cycles, and legal or operational requirements.

Dashboards may continue showing previous data for a short period while background cleanup finishes.

6. Subscription And Billing Impact

Account or data deletion does not automatically cancel an active paid subscription unless cancellation is also requested and confirmed. Refunds, if any, are handled under the Report 360 Refund Policy.

Before requesting deletion, customers should export any records they need to retain for accounting, audit, GST/tax, management reporting, or statutory purposes.

7. Recovery After Deletion

Deleted active data may not be recoverable. Backup copies, if available, are maintained for resilience and may not be restored for individual customer requests unless technically feasible and approved by Report 360.

8. Related Policies

This page should be read with the Report 360 Privacy Notice, Terms of Service, Licensing and Fair Usage Terms, Refund Policy, and Security and Data Handling page.

9. Contact

For account deletion, data deletion, privacy, export, grievance, or security requests, contact:

Email: support@propip.net
Operator: Propip Data Science Private Limited
Grievance/contact officer: Selvakumar