Refund Policy

1. General No-Refund Policy

All payments made to Report 360 are generally non-refundable, except where a refund is required by applicable law or expressly approved by Report 360 in writing.

This includes, but is not limited to:

• Monthly subscription fees.
• Annual subscription fees.
• Setup fees.
• Implementation fees.
• Custom dashboard fees.
• ERP/Tally integration fees.
• AI credit top-ups.
• API usage charges.
• Training, onboarding, migration, or support fees.
• Renewal payments.
• Add-on feature charges.

Once access is activated, a subscription period begins, credits are issued, or work has started, the payment is considered consumed or committed and will not normally be refunded.

2. Subscription Cancellations

You may cancel your subscription to stop future renewals. Cancellation does not automatically entitle you to a refund for the current billing period.

If you cancel during an active monthly or annual subscription period, you may continue to access the Service until the end of the paid billing period, unless your access is suspended or terminated under the Terms of Service.

No partial, pro-rata, or unused-period refunds are provided unless required by law or expressly approved by Report 360 in writing.

3. Annual Plans

Annual plans are priced based on a longer commitment and may include discounted pricing compared to monthly billing.

Annual subscription fees are non-refundable after activation, except where required by law or expressly approved by Report 360 in writing.

Downgrading, reducing usage, reducing the number of entities/PANs/TRNs, or stopping use during the annual period will not result in an automatic refund or credit.

4. Setup, Implementation and Custom Dashboard Fees

Setup, onboarding, implementation, migration, configuration, custom dashboard, integration, report development, and professional service fees are non-refundable once work has started.

These services involve time, planning, technical effort, resource allocation, data review, configuration, development, testing, or customer-specific work. Therefore, fees paid for such services are not refundable merely because the customer later changes requirements, delays approvals, stops using the Service, or decides not to proceed.

Additional changes, new requirements, rework due to source-data changes, extra dashboards, new integrations, or scope expansion may be separately chargeable.

5. AI Credits and Usage-Based Charges

AI credits, prepaid usage credits, token credits, tool usage credits, or other consumption-based credits are non-refundable once purchased, issued, consumed, partially consumed, expired, or allocated to an account.

Included monthly AI credits do not roll over unless expressly stated in the applicable plan.

Additional prepaid AI credits may have a validity period as communicated at the time of purchase. Expired credits are not refundable or redeemable for cash.

AI usage is calculated based on internal usage records such as token consumption, model/provider usage, tool calls, credit/debit records, and system logs.

6. Free Trials, Demos and Pilot Access

Report 360 may provide free trials, demos, or pilot access at its discretion.

The customer is responsible for evaluating the Service during the trial, demo, or pilot period before purchasing a paid subscription.

Payments made after a trial, demo, or pilot are non-refundable merely because the customer later decides the Service does not meet its expectations, unless required by law or expressly approved by Report 360 in writing.

7. Failed Payments, Duplicate Payments and Billing Errors

If there is a duplicate payment, incorrect charge, technical billing error, or payment gateway issue, please contact us with payment proof.

Where Report 360 verifies that a duplicate payment or billing error occurred, we may provide a refund, adjustment, or account credit at our discretion.

Refund processing timelines may depend on the payment gateway, bank, card network, UPI provider, or financial institution.

8. Taxes and Charges

Refunds, where approved, may be net of applicable taxes, payment gateway charges, bank charges, currency conversion charges, withholding taxes, administrative charges, or other amounts that cannot be recovered by Report 360.

Where tax invoices, GST reporting, credit notes, or accounting adjustments are required, refunds may be processed only after necessary documentation is completed.

9. Suspension or Termination for Violation

No refund will be provided if access is suspended or terminated due to:

• Violation of the Terms of Service.
• Misuse of the Service.
• Non-payment.
• Fraudulent activity.
• Attempt to bypass licensing, billing, fair usage, API, or security controls.
• Unauthorised sharing of access.
• Illegal or harmful use.
• Abuse of AI, API, connector, or infrastructure resources.

10. Refund Requests

Refund requests, where applicable, must be sent to the official Report 360 support or billing contact with:

• Customer name.
• Registered email/mobile number.
• Invoice number.
• Payment proof.
• Reason for the request.
• Relevant supporting details.

Submitting a refund request does not guarantee approval.

Report 360 reserves the right to approve, reject, partially approve, issue account credit instead of refund, or ask for additional information.

11. Changes to This Policy

Report 360 may update this Refund Policy from time to time. The updated version will be posted on the website or communicated through the Service.

Continued use of Report 360 after the updated Refund Policy becomes effective means you accept the updated policy.